Privacy Policy

Last updated: 7 October 2026

BOVI Access Ltd is registered in England & Wales, company number 16680959. This policy explains how we handle personal information when you visit our website or contact us about our services.

Information we collect

When you contact us by email, telephone or WhatsApp, we may receive your name, contact details, property address, photographs and information about your enquiry. Please share only information relevant to the work and avoid including unnecessary personal information in photographs.

Our website hosting and media providers may process technical information such as your IP address, browser information and requests for pages, images or video files to deliver and secure the website.

How we use your information

We use information to respond to enquiries, assess access and work requirements, prepare quotations, arrange services and manage related communications and records. We do not sell your personal information.

Our lawful bases

Depending on the purpose, we process information to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, or for our legitimate interests in responding to enquiries and operating a secure website. Where consent is required, you may withdraw it.

Service providers and sharing

Our website uses Vercel for hosting and Sanity for images, videos and content. These providers may process technical information when you visit. Our enquiry form uses Resend to deliver project details and attached photos to our email inbox. Email and telephone providers also handle communications. If you choose WhatsApp, your interaction is subject to WhatsApp’s own privacy policy.

We may share relevant information with people involved in assessing or carrying out agreed work, professional advisers or authorities when necessary. We limit sharing to information needed for that purpose. Some providers may process information outside the UK; applicable data protection safeguards are required for restricted international transfers.

Cookies and browser storage

The public website does not currently use advertising cookies or visitor analytics. Essential technical functions may be used to deliver the website. The separate content administration area may use storage for login and operation. If optional tracking is introduced, this policy and any required consent controls will be updated.

Retention and security

We retain information only for as long as needed for the enquiry, services, record keeping and applicable legal obligations. We take reasonable steps to protect information and limit access to those who need it. No internet transmission or storage system can be guaranteed completely secure.

Your rights

Under UK data protection law, you may have rights to access, correct or erase your information, restrict or object to processing, and request data portability. These rights depend on the circumstances. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Contact us

For privacy questions or to exercise your rights, email info@boviaccess.co.uk or call 07990 377780. Please include enough information for us to identify your enquiry.